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FAQs

MCF™ Facial Pore Cleanser

Q: Will it hurt or bruise my skin?

A: Our Pore Cleanser is safe and painless. We recommend to not suction any spot longer than two seconds.

Q: Will it work for my skin?

A: Yes, our device is suitable for any age and skin type.

Q: Can multiple people use it?

A: Yes, since it comes with multiple washable beauty heads, multiple people may use it. However, most people end up wanting their own.

Q: Is it rechargeable?

A: Yes, our device charges easily with the included USB cable.

Q: Is there more than one suction mode?

A: Yes, there are three suction intensities to choose from. Simply press the button and the light indicator will show which level it is set to.

Q: Is it easy to clean?

A: Yes, simply wash the replaceable beauty heads with hot soapy water. 


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MCF™ Facial Cleansing Brush

Q: Can I use a face scrub with this too?

A: The purpose and function of using MCF™ Facial Cleansing Brush is very similar to face scrubbing therefore using them together could potentially put too much stress on your skin if you have a very sensitive skin type. The difference between them is that the silicone facial cleansing brush emits thousands of pulsations per minute through soft silicone touch-points which gently clean your pores, remove blackheads, exfoliation and clean away face oil to make your face cleaner than the traditional face scrubbing technique.

Q: How do I know if the MCF™ Facial Cleansing Brush is fully charged?

A: It doesn't take long to charge, normally around 1 hour for a full battery.

Just wait until the light has stopped flashing and it's done. Full battery will last you up to a month, depending on how often the MCF™ Facial Cleansing Brush is used.

Q: Is it suitable for children?

A: Yes it is suitable as the silicone surface is soft and gentle.


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Q: How do I check the status of my order?

A: Upon placing your order, please allow 1 to 3 working days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does the shipping take?

We are proud to offer free standard shipping on all orders. 

Our warehouses are located around the world. For orders in the United Kingdom and United States it will normally take 3-10 working days. For International orders, please allow up to 15 working days. 

FREE Standard Shipping

FREE

Priority Insured Shipping - includes tracking number and Insurance for if your product is lost / damaged / or stolen

£2.99

 
ATTENTION: Due to the state of global health emergency shipping may have delays. We are trying to deal with all orders in the shortest time possible, so it may take a few more days to process your order. 

In an unlikely event your order being shipped and not delivered within 30 days, we will issue a full refund and you can keep the product free of charge after it's delivery. 

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does MCF™ provide a quality guarantee for all the products being sold?

A: Not satisfied with your order? No worries! If you believe your product is faulty or if you find damages to the product, contact us immediately! We'll do all we can to provide you with the best shopping experience.

Q: Am I guaranteed to achieve the same results as shown on your site, ads or posted by other clients?

A: MCF™ cannot predict or guarantee that you will attain a particular result by using this product, as results may differ for each individual. Each individual's results may depend on his or her unique skin type as well as other factors.

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